Returns, Cancellations and Refunds Policy

Personalized Products

Rose Studio creates custom made magazines using the content, images, text, designs, preferences and specifications provided by each customer. Every magazine is produced specifically for the customer and is printed to order by one of our printing partners.

Because each magazine is personalized and cannot reasonably be resold to another customer, it is generally not eligible for return, exchange or cancellation due to a change of mind.

In countries where consumers normally have a cooling off period or right of withdrawal for online purchases, this right may not apply to goods that are made to the consumer’s specifications or are clearly personalized.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under the consumer protection laws applicable in your country or region.

Order Cancellations and Changes

You may request to cancel or change your order before production has started.

Once production has started, the order can no longer be cancelled or changed because the magazine is being produced specifically according to your submitted content and specifications.

Please contact us as soon as possible if you need to request a cancellation or change. We cannot guarantee that we will be able to stop or modify an order after it has been submitted to our printing partner.

You will be asked to acknowledge the personalized nature of the product and the applicable cancellation limitations before completing your purchase.

Customer Approved Content

You are responsible for reviewing and approving all text, images, spelling, dates, names, page layouts and other content before submitting your order.

We do not provide a replacement or refund for errors contained in the content or design submitted or approved by you, including spelling mistakes, low resolution images, incorrect dates, layout choices or other customer supplied errors.

This does not affect your rights where the finished product does not match the order you submitted or where an error was caused by Rose Studio or our printing partner.

Damaged, Defective or Incorrect Products

Please contact us as soon as reasonably possible if your magazine arrives damaged, defective, incorrectly produced or materially different from the order you submitted.

To help us assess the issue, please provide:

Your order number

A clear description of the issue

Clear photographs showing the product, packaging and relevant damage or defect

Contact: contact@rosestudio.no

We may ask you to keep the product and its packaging while the claim is being reviewed.

Where a product is confirmed to be damaged, defective, incorrectly produced or not in conformity with your order, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, reprint, repair, partial refund or full refund.

Where applicable law gives you the right to choose a particular remedy, that legal right will apply.

Delivery Damage

If the packaging or product appears to have been damaged during delivery, please photograph the packaging and product before discarding anything.

Reporting delivery damage promptly helps us investigate the matter with the carrier or printing partner. A delay in reporting the issue does not remove any statutory rights that cannot legally be limited.

Colour and Production Variations

Minor differences in colour, positioning, trimming, paper appearance or print finish may occur because of differences between screens, printing equipment, paper batches and production processes.

Reasonable production variations that do not materially affect the quality, appearance or intended use of the magazine are not normally considered defects.

Refunds

Approved refunds will be issued to the original payment method unless otherwise required by applicable law.

We will normally process an approved refund within 14 days. Your bank, card provider or payment provider may require additional time to make the funds available.

Shipping charges will be refunded where required by applicable consumer protection law.

Return of Products

Please do not return a product without first contacting us.

Where a return is necessary, we will provide instructions and confirm the appropriate return address. Because our products may be manufactured by different printing partners, the return address may not be the same as our business address.

Rose Studio will cover reasonable return costs where this is required by applicable law or where the return is caused by a confirmed production error, defect, incorrect product or delivery damage.

Statutory Consumer Rights

This policy is intended to apply to customers in the European Union, European Economic Area, United Kingdom, United States, Canada, Australia and other markets in which Rose Studio sells its products.

Consumer protection laws vary between countries, states, provinces and territories. Nothing in this policy excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot legally be excluded, restricted or modified under applicable law.

Contact Information

Rose Studio

Email: contact@rosestudio.no